Hi, I am new here. I just bought $27,617 worth of H20 at the Benten Commodity Exchange. I cancelled the order and my financial report shows I’ve been refunded but it does not appear in the balance. I can’t buy H2O or continue if I don’t receive the refund. Can you guide or assist me? Thank you.
Hi! If your order was in “fulfilled” status, you cannot simply “refund” it – because you’ve bought the stuff. You can sell it back, if you don’t need it. If it was in “placed” status, your money should be back on your balance. You can check your cash in right sidebar (click SDBR on the left to open it), or via FINLA command
Hi Bob,
My financial overview says the money was refunded. But it’s not showing in my cash balances. Thanks for your suggestion tho.
Closed, solved via support.
1 Like